Seeing Failed To Parse ServiceNow Integration
We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or have any idea how to fix this. Seems when there is an event where multiple alerts generate and send to SNOW at once this happens.Unable to authenticate Rest api with servicenow to get devices
Hi All, I am trying to authenticate in servicenow using script but it is not working. It is throwing an error authentication failed status 401. var ACCESS_ID = '123'; var ACCESS_KEY = 'abc'; var ACCOUNT_NAME = 'test'; var resourcePath = '/device/devices'; var epoch = (new Date()).getTime(); var id = 2; var requestVars = 'GET' + epoch + resourcePath; var HexUtil = { convertByteArrayToHex : function(byteArray) { var hex = ""; byteArray.forEach(function(byteValue) { hex += HexUtil.convertByteToHex(byteValue); }); return hex; }, convertByteToHex : function(b) { var hexChar = ["0", "1", "2", "3", "4", "5", "6", "7","8", "9", "a", "b", "c", "d", "e", "f"]; return hexChar[(b >> 4) & 0x0f] + hexChar[b & 0x0f]; } }; // Compute the HMACSHA256 hash using GlideDigest var key = "key"; key = encodeURIComponent(key); key = GlideStringUtil.base64Encode(key); var msg = "message"; msg = encodeURIComponent(msg); var mac = new GlideCertificateEncryption(); signature = mac.generateMac(requestVars, "HmacSHA256", ACCESS_ID); var bytes = GlideStringUtil.base64DecodeAsBytes(signature); var hex = HexUtil.convertByteArrayToHex(bytes); var hexB64 = GlideStringUtil.base64Encode(hex); var token = 'LMv1 ' + ACCESS_ID + ':' + signature + ':' + epoch; gs.info('Devices = ' +token); var httpRequest = new GlideHTTPRequest('https://' + ACCOUNT_NAME + '.logicmonitor.com/santaba/rest/device/devices'); httpRequest.addHeader('Content-Type', 'application/json'); httpRequest.addHeader('Authorization', token); //httpRequest.addHeader('x-server-version', '3'); var response = httpRequest.getBody(); gs.log(response); Could you please help me on this.LogicMonitor Resource table not populated consistently in ServiceNow
We are using the LogicMonitor Service Graph Connector to pull the names of CIs to be monitored. What I’ve noticed is that in the ServiceNow system table “LogicMonitor Resources” there are two fields: Name and Configuration Item (reference field). Sometimes, while the Configuration item is populated the Name field is not. It seems that if Created by=system, then, Name is *always* populated, but if it’s created by one of our employees, it’s hit or miss if Name is populated. Is there something our folks are not doing, or not doing properly that’s causing this anomaly? Thanks.A Push Connector for ServiceNow Event Management
Hi, this is a Push Connector for ServiceNow Event Management. If you are looking to send alerts from LogicMonitor to the Event Management feature this may be helpful. There is a connector for LogicMonitor created by ServiceNow, but it has a number of issues. Some fields are not mapped well to the ServiceNow event, website alerts for example have multiple fields not populated. It doesn't properly handle the non-standard date format LM uses in the alert tokens, and certain time zone identifiers like "BST" or "CST" cause the connector to "crash". This one fixes those issues and does some better mapping for the event fields, additional details are in the repository linked below. https://github.com/chrisred/snow-itom-push-connectors
