venkat
2 months agoNeophyte
Servicenow Integration
We have Integrated LogicMonitor with servicenow and everything is working as expected,now we want to update resolution & Resolution code in Servicenow for the clear event can you let us know if it can be sent in the payload to update it.
I tried it like this but does not seem to work.
Resolution Code":"##servicenow.Solved (Permanently)##","Resolution" : “Alert reset - issue detected as resolved by logicmonior” }
Yes I passsed them as cusom properies and it started working.
"close_code":"##ResolutionCode##","close_notes":"##Resolution##"