New Columns in SLA Report
The SLA report does not have an option to include information about SDT if the event is in the past. Since reports are often developed to look at sla information post-event it's imperative that re...
Forum Discussion
Agree with this and would like to see it taken further.
We do a lot of Alert Analysis on a bi-weekly/monthly basis and any data we pull will only show alerts that are 'actually' in SDT at the time of data being pulled, there is no additional marker to state/indicate that an alert was generated whilst the device/datapoint was in SDT - this means that we invariably investigate & misreport on alert numbers as there is no way to differentiate.
This aspect needs addressing urgently so that those carrying out deep SLA & Alert Analysis can obtain accurate data from which to base reports on.
Thanks
