Forum Discussion

Antony_Hawkins's avatar
Antony_Hawkins
Icon for Employee rankEmployee
13 years ago

Is it possible to "acknowledge then ignore" an alert?

Hi, A customer has asked whether this is possible. In his install he has a multiport switch being monitored; when one port was disconnected (intentionally) LM alerted, as expected. Once the a...
  • Steve_Francis's avatar
    Steve_Francis
    9 years ago

    Only interfaces with a status of active are discovered for monitoring - but they are not removed when they go inactive, so they keep alerting.

    In this case, as the disconnected port is not active, just delete the interface instance in logicmonitor. That will remove the alert.

    If the port ever gets connected to something again, it will be re-discovered, and monitoring will resume.

Steve_Francis's avatar
Steve_Francis
Former Employee
9 years ago

Only interfaces with a status of active are discovered for monitoring - but they are not removed when they go inactive, so they keep alerting.

In this case, as the disconnected port is not active, just delete the interface instance in logicmonitor. That will remove the alert.

If the port ever gets connected to something again, it will be re-discovered, and monitoring will resume.