Forum Discussion

CaseyW's avatar
CaseyW
3 years ago

Those with ServiceNow integrations: How do you configure your HTTP Delivery to UPDATE incidents rather than creating new ones for acknowledged and cleared alerts?

New incidents (Duplicates) are opened every time an incident is acknowledged or cleared. Looking at the HTTP Delivery section of my integration and it looks like all requests for active alerts, ack...
Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
3 years ago

I don't have a ServiceNow integration to look at anymore but the integration is now designed to use the LogicMonitor Incident Management Integration add-on from the ServiceNow store at https://store.servicenow.com/sn_appstore_store.do#!/store/application/951bdc460f07b200c514c3ace1050e5e/. The add-on is what creates the x_lomo_* tables and such.

If I remember correctly all the alerts gets dumped into a table and the code within ServiceNow add-on takes are of all the mapping to real incident tickets and keeping updates together.