Manish_Arora
Neophyte
NeophyteNo SMS or Call while setting up 2FA
Error : Send code failed - Unknown error
Got this while setting user based out of Nepal.
Any clue how to fix this?
Forum Discussion
- Manish_Arora
Opened Support ticket with LM support as nothing more I can do from UI/Portal
Stuart_WeenigMastermind
You're gonna have to provide more details than that. You mean you are creating a user? And his phone number is in nepal? Where did you see this error? When you were saving the user?
- Manish_Arora
I've created the user and when he is trying to login, he is getting message Send Code failed. He tried both SMS and call option.
- Stuart_Weenig
Assuming you've put in his telephone number correctly, it should work. Have you tried logging on via email, then setting up 2FA through your preferred authenticator app?
- Manish_Arora
Hi Stuart,
Thank you for the suggestion. I've advised them to use the Authenticator App, but they have also opened a case with us because they expect that solution to work as well. No one has responded on the support ticket yet. Looks like they need to work with the SMS provider to enable this solution..
