Forum Discussion
David_Bond
Expert
11 months agoHere’s how it will go down:
- LM: This is great! Use it!
- US: Er… no. This needs a complete rethink.
- LM: How about now?
- US: You’re not listening. There is basic functionality missing.
- LM: We’re going to force you to make the change. We’re switching off the old UI in 2 months
- US: No you won’t. You value customer retention too much.
- LM (2 years later): How about now?
- US: You’re getting there (users actually prefer the new UI)
- LM: Right, we mean it this time. We’re switching the old one off in 2 months.
- US: Whatever
- HIGH VALUE CUSTOMER: NO.
- LM (2 years later): It’s done.
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