Community Manager
MastermindIt seems like:
Roadshow -> More LM employee involvement, possibly PMs hearing direct feedback from us
User group -> Users getting together to talk to other users.
If that's how it shakes down, I'd always opt for the first. Despite having a feedback mechanism built into the product, we as customers don't feel heard. Having an opportunity to corner specific product managers and talk to them about the difficulties we have doing our jobs using LM would be more valuable than talking with other users. Most other users can't go into details about their stuff because of confidentiality reasons anyway. So when users get together, it's mostly theoretical discussion.
