We're so excited to share a recap from our Edwin AI Product Roadmap Roadshow hosted by the LM Community! Our AI team has been diligently working to create groundbreaking features and launch LogicMonitor into the Generative AI space to improve your LogicMonitor experience. Edwin AI provides comprehensive summaries that refine complex situations into easily digestible information and gives in-depth root cause analyses to help teams quickly identify the source of problems. The Edwin AI team is next working on generating step-by-step playbooks for issue resolution, that will help guide teams through the troubleshooting process and ensure consistent, effective problem-solving across the organization.
Let's dive into the exciting updates and upcoming events.
What Was Covered
Presenters:
Karthik Sj - General Manager, AI
Stella Kim - Product Marketing Manager, AI
Sarah Luna - Senior Product Manager
Kristen Engelhardt - Vice President, Customer and Product Enablement
Suzanne Shaw - Senior Community and Advocacy Manager
Product Highlights
Workflow Management: Edwin AI represents a significant leap forward in IT operations management, offering a suite of powerful features designed to streamline workflows and enhance decision-making. At its core, Edwin AI excels in generating readable summaries of complex IT situations, providing IT teams with clear, concise overviews of ongoing issues.
Conversational Assistant: One of Edwin AI's upcoming features is its role as a conversational assistant, allowing IT professionals to interact with the system using natural language queries. This intuitive interface makes it easier for teams to access critical information and insights quickly.
Event and Alert Intelligence: This innovative solution tackles two major pain points in IT operations: alert fatigue and event correlation. By significantly reducing alert noise and improving the correlation between events and alerts, it allows IT teams to focus on the most critical issues without being overwhelmed by a constant barrage of notifications.
Edwin AI in Action: Live Demo
Tangible Metrics: Edwin AI has a concrete impact on IT operations, highlighting significant reductions in alert noise and ITSM incidents. These metrics demonstrated how Edwin AI can surface the most relevant and important problems and improve efficiency in IT management processes.
Intuitive Homepage: AI-generated titles and tags for each incident are featured on Edwin AI’s homepage. This smart categorization allows IT teams to quickly grasp the nature and severity of ongoing issues, facilitating faster response times and more efficient prioritization.
AI-Generated Summaries: Edwin AI can generate comprehensive summaries of complex IT situations. These summaries provide IT professionals with a clear, concise overview of each issue, significantly reducing the time needed to understand and diagnose problems.
Conversational Assistant: Edwin AI utilizes natural language processing capabilities, showing how users can interact with the system using everyday language. This feature makes Edwin AI accessible to team members with varying levels of technical expertise, enhancing collaboration and knowledge sharing.
Slack Integration: The Edwin AI vision includes a seamless integration with Slack, illustrating how information can be shared bi-directionally between the platforms. This integration allows teams to receive alerts, updates, and insights directly in their preferred communication platform, improving team coordination and reducing response times to critical issues.
Customer Success and Feedback
The presentation included real-world success stories and valuable customer feedback:
- Syngenta Case Study: Edwin AI helped reduce ticket volume and freed up time for strategic work.
- Customer Feedback: Users expressed the need for:
- Improved usability
- Enhanced Gen AI features
- Expanded integrations
- Privacy and Security: The team addressed the critical importance of data security, assuring that customer data remains protected and is never shared across accounts.
The Future of Edwin AI
As we continue to refine and expand Edwin AI's capabilities, we're excited about its potential to transform IT operations. By addressing key pain points like alert fatigue and providing AI-driven insights, Edwin AI is set to become an indispensable tool for modern IT teams.
Stay tuned for more updates as we further develop and enhance Edwin AI based on your valuable feedback and evolving industry needs!
Q&A Session:
Q: When you started demoing Edwin AI to customers, what was some of the like critical feedback that you guys got that you realized needed to make some shifts or some updates?
A: So there's a ton of feedback that we've gotten as we've been implementing Edwin AI to our customers. Users have been helping us update models and fine-tune them. We're actually in the process of prepping for our next release, which includes a revamp to our new UI, as we got some feedback around usability there.
Q: What are you currently working on to improve the experience for customers using or wanting to use Edwin AI?
A: There are three areas of improvement that we will continue to iterate on. The first is in our Gen AI features - how we can improve our summaries for users. Next is our integrations - identifying what can we integrate with next that we find our users are utilizing. Lastly, some UI adjustments since there’s always room for us to improve as you're interacting within Edwin AI, like reviewing insights or as you're looking at dashboards.
Q: How does Edwin AI work for multi-tenant MSPs?
A: A year ago, we introduced the tenant identifier feature in the LM Envision platform. We can now take that to the Edwin AI side and split it by your specific tenants when you set that parameter up. We also support multi-domains within ServiceNow, so if you like, you can have your specific tenants routed to a specific domain within ServiceNow if there's that degree of separation you need.
Upcoming Live Events: LM Training | LIVE
We're excited to announce a series of special events designed just for you, our valued LogicMonitor community! Introducing LM Training | LIVE – a one-day, in-person event for intermediate to advanced-level practitioners. These events are all about helping you maximize the potential of our platform while connecting with industry professionals and LogicMonitor experts.
What to Expect
- Hands-on training with our LogicMonitor training and product teams
- Advanced Alerting
- Service Insights
- Dashboards & Advanced Reporting
- Peer-to-peer Use Case Exchanges
- Engaging Product Leader Roundtable
- Exclusive SWAG, food, and beverages
- Dedicated Edwin AI session
Plus, you'll leave with a well-earned Edwin AI badge to showcase to your team!
Event Dates and Locations
October 15 & 16 - Austin, TX
October 22 - New York City, NY
October 24 - San Diego, CA
October 29 & 30 - London, UK
Whether you're looking to enhance your skills, share feedback, or network with like-minded peers, this event is perfect for you!
Excited about the event and want to attend? Follow the link to register in your preferred city!
Not able to attend, or is your session full? Complete our interest form to be notified of future LM Training events or to request additional opportunities as a part of our LM Community events: LM Training and LM Community Future Events Request.
Community Manager